… of my mind yet at this rate, the amount that I have been giving out to other people just recently. And today was the day that capped it all and they will remember me in the Orange telecom boutique in Montlucon for quite a long time.
For in there today, I have had customer service of the kind that makes Belgium look impressive.
It all started when I arrived at the place and there were two assistants on duty (on a Saturday morning!), of which one of them sat there all morning just tapping numbers into a telephone, making no attempt whatever to deal with the huge crowd of people in there.
I’ve never seen anything like this at all.
I had to wait there for a good hour before I was finally seen, and we started off as we meant to go on when the assistant refused to take back the television decoder that I have mysteriously been sent.
“You can do that at the other shop” she said.
“So why not here?”
“Because you do it at the other shop”.
And then we finally had to deal with the issue of the contract for the new service. Despite my asking for hard copy stuff because I don’t have a printer, Orange still managed to send it to me by e-mail. So I needed them to print it out.
She could manage that fine, and so I suggested that I can fill in the papers then and there and that would be fine, but …
Ohhhhh Noooooo –
“you did this by internet”
“yes I did”
“so you need to post this off”
“Because you sis it on line”
“But this is an Orange shop?”
“So why can’t i just do it and hand it in here?”
“Because you did it on line”.
It was at that point that I exploded and, as I said, they won’t forget me in a hurry in there. It’s a long time since I’ve reacted like that. And even though it won’t solve anything, I felt so much better afterwards.
And I haven’t finished yet, by any means.
Apart from that, I’ve done the rounds of the usual shops in Montlucon and bought a pile of DVDs and also some new cotton bedding in the sale at Auchan – some nice dark brown cotton pillow cases and a quilt cover and a light brown cotton sheet.
I’ve bought the stuff in Brico Depot that I need to finish off the beichstuhl and the lights in the bedroom, and probably a few other things besides. There was a nice wooden toilet seat that will fit nicely on the beichstuhl too. But not the worktop – I’ve seen something that might provide a solution for this.
It was also a day for meeting people too. I had a coffee with Liz and Terry, whom I had met at the Orange boutique, and then bumped into Pascal, Marianne’s son, at leClerc. In the Auchan it was the turn of Michel, who used to be associated with the football club at Pionsat and he told me few things that answered several but by no means all) of what has been going on at the football club.
But no football this weekend, so tomorrow I might even have a blast at the radio programmes.